Returns & Exchange Policy
Drugs, cosmetics, and perishable items are non-returnable or refundable after purchase.
As such, we advise all prospective customers to exhaust all available product information before purchase, as the peculiar nature of our business restricts this option.
Medical devices under warranty can be returned only after establishing defect as a manufacturer error and not customer induced, and this should not be later than 3 days (72 hours) after purchase as items returned beyond this cut-off period would not be accepted.
Conditions for Return
- Medications must be returned within 24 hours of purchase.
- Products must be unopened, unused, and in their original packaging.
- All returns must be accompanied by the original receipt or proof of purchase.
- For medical devices, a manufacturer defect must be confirmed by our technician.
Non-Returnable Items
- All prescription and over-the-counter drugs
- Cosmetics and personal care items
- Perishable goods (e.g., supplements with short shelf life)
- Items damaged due to customer handling
Important: For your safety and the safety of others, we cannot accept returns of products that have been opened or used. This policy is strictly enforced to prevent contamination and ensure product integrity.
If you have any questions about our return policy, please contact our customer service team.